30-DAY MONEY BACK GUARANTEE
We offer hassle-free returns and exchanges for up to 30 days. Items should be returned in brand-new (not worn) condition to be eligible.

All sales are final for all made-to-order and custom jewelry. See our return policy for more info.

HOW FAST DO YOU SHIP?
All orders under our "Flash Sale" collection that were placed before 12 PM EST will ship the same day or within 24-48 hours. Weekends and non-working US holidays are not included.

Pieces under Till Death Do Us Part, Video Game Inspired, personalized items, and most jewelry will require 3-20 business days to handcraft depending on how intricate the design and your custom requests (usually done sooner). Some pieces can be shipped ASAP. Email our staff to check availability. If you need something by a specific date or would like to expedite service, please make sure to leave a note at checkout and/or email us at support@blackdiamondsnewyork.com.

Our in-stock rings (selected products only) are typically handcrafted in a size 6 with natural diamonds, should you require a different size and other stone type, please allow 3-20 business days for our resizing process, which can vary based on the size request. All natural diamonds, lab-grown and certified moissanite with carat higher than .40 will include a certificate of authenticity.

Please note that all orders placed during the holiday season make incur longer production times. We are not liable for any shipping delays via FedEx, DHL, UPS or USPS. We will always do our best to accommodate your requests and we appreciate your understanding and patience.

FREE SHIPPING WORLDWIDE
USA: 2-10 business days via USPS
CANADA: 5-10 business days via USPS International Mail, UPS, DHL or FedEx 
OTHER COUNTRIES: 7-15 business days via USPS International Mail, UPS, DHL or FedEx  
EXPRESS SHIPPING: 2-5 business days via UPS, DHL or FedEx

RUSH ORDERS
If you need something by a specific date or would like to expedite service, please use 'Expedited' as a shipping option and make sure to leave a note or deadline at checkout and/or email us at support@blackdiamondsnewyork.com to confirm. Most of our jewelry is handcrafted, which typically takes between 3-20 business days. Choosing "Expedited" shipping helps us prioritize your order and speed up production.

Important Note: Total delivery time includes both processing time (making your jewelry) and shipping time (delivery by the carrier). Shipping times apply only after your order has been processed.